Payments, Taxes, Fees and Refund

Customer agrees to pay for all products purchased through Halseca Vision and be responsible for the timely payment of any and all outstanding balance. Halseca Vision may charge customer’s payment method for any product purchased and for any additional amount (including shipping & handling, tax, late fee, interest charge, etc., as applicable) that may be accrued by or in connection with your Customer Account. All payment shall be in U.S. dollars. Payments unless otherwise specified in the purchase receipt shall be due Cash on Delivery.

Product prices may change at any time. Halseca Vision does not provide price protection or refunds in the event of a price reduction or promotional offering.

Halseca Vision offers 30-day money back guarantee. No returns will be accepted without a Return Merchandise Authorization from Halseca Vision. Please coordinate returns by phone before returning any product. Exclusions and Limitations in Limited Warranty apply. Return of non-defective product must be in good and resalable condition, must include all original packaging along with accessories, product literature and other paperwork. 20% Re-stocking fee will apply to returns with missing parts, visible wear and tear, signs of usage, or other cosmetic damages. Halseca Vision reserve the right to refuse incomplete or damaged returns. Refund may be issued as store credit or in the original form of payment. Shipping & handling costs are non-refundable. All sales are final after 30 days. No return for credit will be accepted after 30 days of purchase.


Warranty Coverage

Halseca Vision. warranty obligations are limited to the terms set forth below: Halseca Vision warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion Halseca Vision will (1) repair the product at no charge, using new or refurbished replacement parts, OR (2) replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR (3) issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product.

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Halseca Vision’ property. When a refund is given, your product becomes Halseca Vision’ property.
NVRs/DVRs: For a period of one (1) year on all Products, including the hard drives installed by Halseca Vision at system configuration, from the date of original purchase.

CAMERAS: 1 year on all Security Cameras, DVRs and NVRs.
ACCESSORIES: For a period of one (1) year from the date of original purchase on all accessories, and a period of one (1) years on power supplies.

Return Merchandise Authorization (RMA) Policy

When you contact Halseca Vision for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to Halseca Vision. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. 

The purchaser is responsible for, at their own expense, delivering the product(s) to the Halseca Vision sales office from which they made the purchase.

DOA policy - Free Ground shipping will be arranged at Halseca Vision’ expense for all products determined by Halseca Vision Technical Support to be DOA within 10 business days after delivery by Halseca Vision. If a product is deemed defective more than 10 business days after Halseca Vision delivery, or deemed NOT to be DOA, Halseca Vision’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. Halseca Vision reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Halseca Vision may impose a $50 handling fee.

All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from Halseca Vision, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and Halseca Vision is not responsible for data that may be lost or damaged during transit, repair or replacement. Halseca Vision will not install or reinstall any software that is not of the original system configuration.