Return Merchandise Authorization (RMA) Policy

When you contact Halseca Vision for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to Halseca Vision. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. 

The purchaser is responsible for, at their own expense, delivering the product(s) to the Halseca Vision sales office from which they made the purchase.

DOA policy - Free Ground shipping will be arranged at Halseca Vision’ expense for all products determined by Halseca Vision Technical Support to be DOA within 10 business days after delivery by Halseca Vision. If a product is deemed defective more than 10 business days after Halseca Vision delivery, or deemed NOT to be DOA, Halseca Vision’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. Halseca Vision reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Halseca Vision may impose a $50 handling fee.

All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from Halseca Vision, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and Halseca Vision is not responsible for data that may be lost or damaged during transit, repair or replacement. Halseca Vision will not install or reinstall any software that is not of the original system configuration.